Pawzenti Return & Refund Policy

Last updated: September 2, 2026

At Pawzenti, we want you and your pets to be happy with your purchase. If you aren't satisfied with your order, we're here to help.

Returns

We accept eligible returns within 30 days of delivery.

To request a return, please contact us at Nathanhamilton53@gmail.com within 30 days of receiving your order. Please include your order number and a brief explanation of why you would like to return the item.

Please do not send an item back before contacting us. We will provide return instructions if your return is approved.

To be eligible for a return, the item generally must:

• Be unused and in its original condition
• Be in its original packaging, when applicable
• Not show signs of damage caused by the customer
• Be returned within 30 days of delivery

Items That Cannot Be Returned

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used. This may include certain grooming, feeding, hygiene, or consumable pet products.

Personalized or customized products may also be non-returnable unless they arrive damaged or defective.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photos or video showing the issue
• Photos of the packaging when applicable

We'll review the issue and, when appropriate, offer a replacement or refund.

Please do not return damaged or defective merchandise without contacting us first.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part or a defective product, Pawzenti will work with you to determine the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Original shipping charges, when applicable, may not be refundable unless the return is the result of an error on our part or a defective product.

Lost or Delayed Packages

If your tracking information shows that your package is still in transit, please allow additional time for delivery, as carrier delays can occasionally occur.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us. We'll work with the shipping carrier and fulfillment provider to investigate the shipment.

If tracking shows that a package was successfully delivered to the address provided at checkout, please contact us so we can help determine the next steps.

Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address and the order has already shipped, we may not be able to change the delivery address or recover the package.

If an order is returned to the sender because of an incorrect address, additional shipping charges may apply before we can resend the order.

Exchanges

Because Pawzenti works with fulfillment partners, we generally handle exchanges by arranging a return and placing a new order rather than directly exchanging merchandise.

If you need a different size, color, or product, please contact us and we'll help determine the best option.

Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Pawzenti
Email: Nathanhamilton53@gmail.com
Website: Pawzenti.com